Services > Support

Supporting our customers is a priority for Matador Technologies. It is important to provide our Customer's with a single point of contact for software support issues and inquiries. Because Matador supports a number of different technologies, our support staff is equipped to handle a diverse set of inquiries.
We offer different support models depending on the needs of the individual customer. Most customers require support only during standard business hours while others require 24x7 support.
Each support model includes:
  • Standard Reporting & Response Procedures
  • Defined Priority Categories with Service Levels
  • Problem Escalation Paths
















 

  
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